I need a Joshua!

As I was sitting on hold (and trying to get on the web chat) at Micro Center I was marveling at the number of walls they put up to keep me from talking to someone.  The most annoying one was the chat queue that indicates you are next in line, then puts you into another queue with a message that says I will be right with you.  (By the way, the Option 0 to talk to someone made me wait for 5 minutes and then hung up.)

I am on day 2 waiting on a response from AT&T over a series of promises they failed to deliver on…

All of this had me thinking about Joshua and Jericho.  You may remember the biblical story of how Joshua marched around the city 7 times, blowing horns and then shouted a war cry which made the walls around the city fall down enabling them to take the city.

I would totally march around the headquarters of these companies if it meant I could actually talk to someone.

Companies need to evaluate how they are using technology especially if it is distancing them from the customer.

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Dan Clark

Dan Clark

Principal of Bowline Consulting, process designer/fixer, wireless telecom veteran, addicted pick up soccer player, fly fisher, backpacker, beer brewer, guitar player, choir singer, recovering bag piper

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